I have no idea who first said this, but I've always liked it. I first heard it from my friend and co-author Jeff Pfeffer. Unfortunately, it reflects a hallmark of a certain of bad boss. They keep their people in a constant state of suspense and paranoia because they keep springing one vile surprise after another on them — and then act like their followers are difficult or incompetent when they resist or protest such absurd last minute demands.