Tag: competence

  • New Study: It is better to brag about yourself than about others

    This is one of those studies that produces effects in an experiment, but may be so oversimplified that it doesn't apply to real organizational life. But it is cool. 

    As BPS Research reports, a recent pair of experiments by Haifa University Researcher researcher Nurit Tal-Or examined  the impact of bragging about those close to you versus bragging about yourself.  She found that this  "indirect
    self-promotion, known as 'burnishing' carries all the costs of bragging
    but none of the gains."  For example, Dr. Nurit Tal-Orng second experiment showed (similar to her first) that "The boasting student, whether done directly or indirectly, was rated by
    participants as more manipulative than the control version student. And
    yet only the student who boasted about himself was rated as more able
    than the control student."

    Dr. Tal-Or speculates that these findings happened because "When people boast about the success of other people, this need to
    bask in the reflected glory of the success of others may be perceived as
    pathetic and unworthy of respect.'"  Or perhaps because "when people brag about their associates' success, their audience
    may suspect that they themselves do not have any successes of their own
    to be proud of."  These interpretations seem possible, and this research does call into question the value of bragging about others at least in situations where people have just met and don't have — or expect to have — long-term relationships. But, for me, two critical pieces of the puzzle are missing (although I am not trying to be overly critical, all research is incomplete and no one study can answer every question).  

    The first is that this research (apparently) doesn't consider the effect of the bragging on the perceived ability of those who were praised.  So, if other people are saying how great you are, it may not help them much, but it may help you.  The second, related, issue is that in organizational life, friends and allies often have implicit or even explicit "exchange relationships" where they brag about each other — so they do not come across as arrogant but word still spreads of their successes (although Tal-O's study suggests that bragging about others can make you look manipulative too, so perhaps this method doesn't work as well as many people believe). 

    These concerns and questions aside, it is still a surprising study, and, well, I guess that there might be times when you are better-off bragging about yourself than your colleagues, relatives, and so on because it helps you come across as competent (if still manipulative).  I am not wild about the implications, I confess, because these results may encourage people to rave about themselves — but it appears that this is an evidence-base method for convincing others that you are competent. 

    So much for modesty.  Beware, however, that this is essentially a study of what kind of bragging creates the best first impression on strangers who meet for the first time.  Over time, people who constantly brag about themselves may damage their reputations as colleagues tire of their relentless chest-pounding and arrogance — and come to see them as annoying braggarts.

    P.S. The citation is Tal-Or,
    N. (2010). Direct and indirect self-promotion in the eyes of the
    perceivers. Social Influence, 5
    (2), 87-100

  • The Boss’s Journey: The Path to Simplicity and Competence

    Being a great boss is a lot tougher than it looks. 
    I realized this a few months back when one of my former students came back to
    chat.  When he took my introduction to organizational behavior class, he
    routinely ripped apart his former bosses and many bosses we studied in class,
    calling them “lazy,” “idiotic,” and “incompetent.”  He sure changed his
    tune after getting his first job as a boss — heading a small product
    development team.   During our conversation, he admitted that he
    needed “a little therapy” and confessed “This is really a tough job.  I am
    confused and keep screwing-up.

    This new boss was in the second phase of the journey
    required to develop true expertise in any craft. As psychologist William Schutz
    explained, “Understanding evolves through three phases: simplistic, complex,
    and profoundly simple.”  (I have written about Schutz before, see this
    post
    ). This process means, as my distraught student learned, being a great boss
    seems deceptively easy at first blush.  But no boss can master the craft
    without traveling through a purgatory of uncertainty and confusion.  The
    best bosses also realize that, although the stretches of confusion become
    shorter and less frequent over time, this quest for deep understanding never
    ends.  There is no magic cure or shortcut that will instantly transform youy into a skilled
    boss.  But I do believe – following Schutz’s model – that path becomes
    easier if you devote yourself to the relentless pursuit of simple competence
    (a
    theme I expand on in my
    BusinessWeek
    essay
    published earlier in the year).

    My view is that great bosses realize there will always be
    times when they are overwhelmed and baffled, that confronting and wallowing
    through excessive complexity is necessary for developing useful rather than
    useless simplifications.   Yet no matter how bewildered great bosses
    might be at a given moment, they strive to develop a simple mindset and master
    seemingly obvious moves.  The result is that, if you talk to the best
    bosses about their craft, they often make it seem so simple — P&G’s AG Lafley
    being exhibit one here.
    After all, this
    clear thinking and elegant expression are the fruits of their labors. 
    This is why, when you ask great bosses about the “secrets” of their success,
    they usually answer there is no mystery; they are
    just doing their jobs. 

    This perspective is based on some theory and research,
    but of course, it is just an opinion colored by my biases and the quirks of my
    experience. What do you think?  Does it fit your view of the boss’s
    journey. Also, what important parts have I left out?