Tag: bossholes

  • The CEO, The Last Cookie, and the “Bad Christian”

    As my last post suggests, I am working today to get my in-box in some semblance of order (I am under 200 emails to deal with in my in-box, down from 400 a few hours ago).  I just ran into an email I got about five weeks ago about a CEO who was a certified asshole.  As regular readers of this blog know, one of the studies I love is the  "Cookie Experiment" reported by Dacher Keltner and Deb Gruenfeld.  It showed that giving people a little power over others led them to eat more than their share of cookies, eat with their mouths open, and leave more crumbs. 

    In this vein, here a reader's a story about the hissy fit her CEO had because one of his colleagues had eaten the last cookie.

    The "Bad Christian" Attack.

    2010-02-24-2009_04_02Samoa This person professed to be an avowed Christian, and was on the board of directors of a major Christian publication.  At times he even resorted to holding prayer meetings in the board room.  One day he went to the executive kitchen to fetch a cookie, only to find out his favorite box of cookies was no longer to be found.  After relentless quizzing of the administrative staff one person indicated they had seen a particular person go into the kitchen.  This person, also an avowed Christian, but one who walked the talk, was singled out for persecution.  He was called into the board room and accused of being a "bad Christian" for eating the last cookie.  Up until that point the executive staff in the "front office" all had rights to use the executive kitchen at their discretion.  Following the cookie incident the executive kitchen was for the exclusive use of the CEO, COO, and vice presidents.

    I find this both sad and funny.  If you have any stories about how bosses or other people in power exhibited selfish, pigish, or otherwise weird behavior around food, please share them us.

    P.S. Yes, that is a Girl Scout Samoa.  If you are in Northern California, remember that booth sales for Girl Scouts Cookies start today.  See Marina's post.

  • Meetings and Bosshole Behavior: A Classic Case

    One of the themes in Good Boss, Bad Boss, as well as some of my past academic research (see this old chapter on meetings as status contests), is that bosses and other participants use meetings to establish and retain prestige and power.  This isn't always dysfunctional; for example, when I studied brainstorming at IDEO, designers gained prestige in the culture by following the brainstorming rules, especially by generating lots of ideas and building on the ideas of others.  And when they built a cool prototype in a brainstorm, their colleagues were impressed.  The IDEO status contest was remarkably functional because it wasn't an I win-you lose game; everyone who brainstormed well was seen as cool and constructive. In addition, the status game rewarded people who performed IDEO's core work well. 

    Unfortunately, too many people, especially power-hungry and clueless bosses, use meetings to display and reinforce their "coercive power" over others in ways that undermine both the performance and the dignity of their followers.   As I've shown, bosses often don't realize how destructive they are because power often causes people to be more focused on their own needs, less focused on the needs and actions of others,and to act like "the rules don't apply to me." 

    I was reminded of the dangers of bosshole behavior in meetings by this troubling but instructive note I received the other day.  It is a classic case.  Note this is the exact text sent me by this unnamed reader, except that I have changed the bosshole's name to Ralph to protect the innocent and the guilty:

    I wanted to pass on to you a trick my most recent crappy boss used to use in meetings.

    The manager I am thinking of is particularly passive-aggressive and also really arrogant at the same time. He was notorious for sending these ridiculous emails that were so long that no one would read them. (He’s also an engineer in every sense of that word) This was at a technology company and we used to start our Mondays off with a business/technical discussion. These meetings initially took an hour but soon turned into 2 and would regularly go 3 and sometimes 4 hours. It was mostly ‘Ralph’ talking expansively about the issues at hand, about those mother-scratchers in the head office and why we shouldn’t take our challenges back to them (Really? Don’t want to solve anything? Really?). It was just unbelievable, we rarely got anything useful accomplished.

    His favorite tricks, though, were pretty much verbatim from your book. He’d arrive 10 – 20 minutes later for almost every meeting and then kill them once in a while. He added an interesting twist to this too. Every so often, if we knew we had work items to cover, we’d forget about the last time and start the meeting without him. Then he’d arrive an hour late without apology, ask what we covered and then make us start the whole meeting again. After all, it couldn’t be a real meeting without ‘Ralph’. And we needed to learn from his vast wealth of experience, didn’t we?

    A few questions:

    Have you ever seen behavior like this in other places?

    If you are a boss, how do you stop yourself from wielding power in dysfunctional ways, and instead, create a functional status contest?

    If you boss acts like an overbearing jerk during meetings, how can you fight back?

  • Asshole Bosses and You: A Cartoon By Team Synchronicity at North Carolina State


     

    I just got an email from Scott Bolin, an MBA student at North Carolina State, who worked with his team of fellow MBA's,  James Wall, My Le, and Bikram Jit Singh, create a funny and well-crafted cartoon called Asshole Bosses and You.  It not only is quite funny, "Team  Synchronicity," as they call themselves, did a great job of summarizing the main ideas in The No Asshole Rule.   I love the creativity, and while it may not be my place, I would call it "A" work if their teacher, Professor Roger Mayer, asked for my advice!  I especially love the way the evil boss looks and sounds.

  • Clueless, Comical, and Cruel Bosses: The Huffington Post Slide Show

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    You may recall that, about a month ago, I asked readers for examples of clueless, comical, and cruel bosses.  You did a wonderful job — via comments and emails — of sending in over 100 awful actions.   I promised I would list my favorites — the worst of the worst — here.  It took me longer than I expected to get to it, but I finally did this week.  The top 14 are presented at Huffington Post as a slide show, with all sorts of bells and whistles (you can vote on each boss and other things).  The call it "Horror Stories About The World's Worst Bosses."   The first slide is pictured above.  The caption is:

    1.      "Giving the first employee of the month award to himself."

    Below are the other 14 I sent them (they cut one) followed by a bonus example:

    2.      Showed appreciation by giving an employee an ipod (except he's deaf)

    3.      My first boss was the founding partner of a mid-sized law firm in Boston….He used to come in every morning, vise-grip my head with his hands, kiss the top of it, and say "hello my luv, ho-e-you, ho-e-you". Then he'd proceed to shred me all day long. His best moments were after I was sick and lost too much weight, used to walk around screaming "where's the damned stick with t*ts?.” Really. I worked for him for 15 years. Then I went to one of the biggest firms in Boston, worked for the chairman of a big department. He started farting really loud when they made him not be chairman anymore. The special times were when he got really mad, and people would try to talk over it, and he'd push even harder, and they'd jump an octave.

    4.      A very attractive female direct report was working while sick. He shouted "! You're looking mighty ugly today!" Saying it once wasn't enough. He said it very loudly about 3 or 4 times.

    5.      My wife's boss eats pork chops in team meetings, then picks her teeth.

    6.      He kept me from conferring with the doctors that were treating my mother for a brain tumor.

    7.      I had one boss who used to call meetings, invite a bunch of people, and of course there was no agenda so we didn't even know what we were supposed to be discussing. Then, just as everybody arrived, his cell phone would go off and he would excuse himself to go take a lengthy personal call while the rest of us just sat in the conference room twiddling our thumbs. What a waste of time!!

    8.      When flying on the company plane, (facing seats), if her feet are cold, she just jams them up under the ass of the person across from her.

    9.      I once worked for a firm whose chief executive made promotion decisions based on graphology, astrology, and a variety of pseudo-scientific techniques. For instance, she would secretly acquire handwriting samples from new staff and decide on appropriate placement and position for each person based on the results. This activity was shared only with her direct reports. I learned all this to my horror when I was promoted into her staff (evidently I unknowingly passed the "tests"). I wanted to promote a very talented subordinate to a junior management position; a promotion she vehemently opposed on the grounds that an analysis of his handwriting and "aura" had revealed him to be deceptive and deceitful.

    10.   He gave his employees used, counterfeit designer watches to reward them for their efforts.

    11.   Clips finger nails in meetings.

    12.   When a group of us were checking into a hotel for an out of town customer meeting, hitched up his pants and asked, young, female desk clerk: "Where can a man go to get some in this town?

    13.    One boss I had used to start meetings with, “I can't sit down, I've just been ass-raped.” In an ocean of inappropriateness, that one stands out!

    14.    I worked as nurse a few years back at a facility where the manager encouraged nurses to order extra valium when placing narcotic orders with the hospital pharmacy so staff “could have few for personal use.

    15.    My boss ordered her best friend (also her subordinate) to collect money from the other subordinates to buy a $600 bracelet for her birthday

    Finally, perhaps my favorite bosshole of all time apparently “water boarded” a subordinate at company picnic to increase motivation is his sales team. As the Washington Post reported in April of 2008:

    No one really disputes that Chad Hudgens was waterboarded outside a Provo office park last May 29, right before lunch, by his boss.

    There is also general agreement that Hudgens volunteered for the "team-building exercise," that he lay on his back with his head downhill, and that co-workers knelt on either side of him, pinning the young sales rep down while their supervisor poured water from a gallon jug over his nose and mouth.

    And it's widely acknowledged that the supervisor, Joshua Christopherson, then told the assembled sales team, whose numbers had been lagging: "You saw how hard Chad fought for air right there. I want you to go back inside and fight that hard to make sales."

    Thank so much for sending in all those stories!  I think it is time for a list of good bosses! These stories are fun in a sick kind of way, but it is important to remember that most bosses out there are doing a pretty good job and are aiming to get better.

  • Fast Company Slideshow: A Boss’s Guide to Taming Your Inner Jerk

    Bosses Guide

    Kevin and the gang at Fast Company asked if they could publish a second excerpt from Good Boss, Bad Boss.  They picked my list of 11 Bosshole Busters from Chapter 8 and tuned it into a slide show. You can see it here (that's the first slide above and I like the picture they used below for one of the slides, although I would not want to be that woman).  I confess the slideshow is a lot more fun than the black and white list in the book.

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  • “Name two great bosses and two bossholes Pink Blog readers might recognize. Don’t be shy.”

    My last post was about the review and interview with me that
    Dan Pink posted earlier in the week about Good Boss, Bad Boss.  I thought it would be fun to
    repeat the last question that he asked me and my answ
    er. 

    Here is my answer to the question in the title. Do you agree or disagree?  Who would you add to lists of bossholes and great bosses?

    Let’s start with the bossholes.  My least favorite CEO in recent
    years was Carly Fiorina because I witnessed her lead changes that helped
    destroy one of the most constructive organizational cultures I have
    ever encountered.   I worked closely with a couple HP insiders during
    much her reign (and before that) and saw the spirit of that wonderful
    place die under her leadership – it wasn’t all her fault, other forces
    were in place.  But a CEO who does massive layoffs and then buys
    (actually leases) a very fancy new corporate jet for herself ought to be
    ashamed.  She was infamous for “shooting the messenger” and for being
    impatient with implementation – for example (very similar to President
    Bush’s infamous “Mission Accomplished” speech) Carly announced that the
    merger integration with Compaq was complete and successful to the horror
    of people on her senior team who still believed that it wasn’t nearly
    done. (Indeed, for example, Mark Hurd took out millions and millions of
    IT costs when he took charge that were created by the unfinished
    merger.)  Carly’s unfortunate experience shows that, to be an effective
    leader, you not only need some wisdom, you also need the right
    experience.  Note that she never had profit and loss responsibility in
    any prior job before coming to work at HP (this was reported by Fortune
    and I have confirmed it from other sources).  Right around the Compaq
    merger, a very knowledgeable Silicon Valley insider who knew Carly well
    said something I thought was a joke, something like “Carly ought to go
    into politics; she gives great speeches and there really aren’t any
    tangible deliverables.”   As most readers know, now Carly is running for
    Senate in California.

    To pick a second bosshole, I believe the current champion here might be Dov Charney, founder
    and CEO of the American Apparel clothing empire, which is the largest
    clothing manufacturer operating in the U.S.  He has done good things
    like paying employees high wages and providing them and their families
    health insurance, and sells hip clothing and developed a great brand. 
    They operate 260 stores in 19 countries.  But piles of evidence  of
    strange boss behavior and bad financial performance now hound him and
    the company.  Although several sexual harassment law suits against
    Charney were dropped, he admits holding a staff meeting naked except for
    the sock on his penis, walking around the office in just underpants and
    referring to fashion models as “sluts.”  The tales of such antics in
    combination with deepening financial losses,
    plummeting stock price, and Deloitte’s concerns about accounting
    irregularities have this once high flying firm in an apparent death
    spiral.   Apparently, among other flaws, Mr. Charney suffered from – or
    perhaps enjoyed – one of the most severe cases of power poisoning in
    recent times – especially the lack of inhibition and impulsiveness that
    are often part of the syndrome.

    To turn to the good bosses, I am a huge fan Pixar’s Brad Bird, Academy Award winning Director of The Incredibles and Ratatouille.  I was part of a group that interviewed him for the McKinsey Quarterly
    a couple years back, and was taken with him.  But I am in even bigger
    fan after talking to multiple people at Pixar and Disney studios about
    him last week.  They love him and love how he encourages open argument
    and makes it so fun – and as one executive who worked with Brad through
    these two films told me “Everyone who works with him once can’t wait to
    do it again.”  And people who work with him are simply blown away by his
    technical skill: John Walker, who was a Producer on both films, went on
    and on with examples of Bard’s amazing technical expertise.

    Finally, my favorite CEO of a large U.S. company in recent years was
    AG Lafley, who led Procter & Gamble for decade.  He is polite,
    persistent, and instilled constructive values throughout the company.
    Like Brad Bird, people loved working with him because he was so smart,
    supportive, and honorable.  And I love his management philosophy: “Keep
    thing Sesame Street simple,” especially in light of the contrast to the
    deeply complex business practices used by Wall Street firms that led to
    the meltdown.

    Again, please let me know your reactions — especially who should be added to the two lists.