Tag: bosses

  • Clueless, Comical, and Cruel Bosses: The Huffington Post Slide Show

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    You may recall that, about a month ago, I asked readers for examples of clueless, comical, and cruel bosses.  You did a wonderful job — via comments and emails — of sending in over 100 awful actions.   I promised I would list my favorites — the worst of the worst — here.  It took me longer than I expected to get to it, but I finally did this week.  The top 14 are presented at Huffington Post as a slide show, with all sorts of bells and whistles (you can vote on each boss and other things).  The call it "Horror Stories About The World's Worst Bosses."   The first slide is pictured above.  The caption is:

    1.      "Giving the first employee of the month award to himself."

    Below are the other 14 I sent them (they cut one) followed by a bonus example:

    2.      Showed appreciation by giving an employee an ipod (except he's deaf)

    3.      My first boss was the founding partner of a mid-sized law firm in Boston….He used to come in every morning, vise-grip my head with his hands, kiss the top of it, and say "hello my luv, ho-e-you, ho-e-you". Then he'd proceed to shred me all day long. His best moments were after I was sick and lost too much weight, used to walk around screaming "where's the damned stick with t*ts?.” Really. I worked for him for 15 years. Then I went to one of the biggest firms in Boston, worked for the chairman of a big department. He started farting really loud when they made him not be chairman anymore. The special times were when he got really mad, and people would try to talk over it, and he'd push even harder, and they'd jump an octave.

    4.      A very attractive female direct report was working while sick. He shouted "! You're looking mighty ugly today!" Saying it once wasn't enough. He said it very loudly about 3 or 4 times.

    5.      My wife's boss eats pork chops in team meetings, then picks her teeth.

    6.      He kept me from conferring with the doctors that were treating my mother for a brain tumor.

    7.      I had one boss who used to call meetings, invite a bunch of people, and of course there was no agenda so we didn't even know what we were supposed to be discussing. Then, just as everybody arrived, his cell phone would go off and he would excuse himself to go take a lengthy personal call while the rest of us just sat in the conference room twiddling our thumbs. What a waste of time!!

    8.      When flying on the company plane, (facing seats), if her feet are cold, she just jams them up under the ass of the person across from her.

    9.      I once worked for a firm whose chief executive made promotion decisions based on graphology, astrology, and a variety of pseudo-scientific techniques. For instance, she would secretly acquire handwriting samples from new staff and decide on appropriate placement and position for each person based on the results. This activity was shared only with her direct reports. I learned all this to my horror when I was promoted into her staff (evidently I unknowingly passed the "tests"). I wanted to promote a very talented subordinate to a junior management position; a promotion she vehemently opposed on the grounds that an analysis of his handwriting and "aura" had revealed him to be deceptive and deceitful.

    10.   He gave his employees used, counterfeit designer watches to reward them for their efforts.

    11.   Clips finger nails in meetings.

    12.   When a group of us were checking into a hotel for an out of town customer meeting, hitched up his pants and asked, young, female desk clerk: "Where can a man go to get some in this town?

    13.    One boss I had used to start meetings with, “I can't sit down, I've just been ass-raped.” In an ocean of inappropriateness, that one stands out!

    14.    I worked as nurse a few years back at a facility where the manager encouraged nurses to order extra valium when placing narcotic orders with the hospital pharmacy so staff “could have few for personal use.

    15.    My boss ordered her best friend (also her subordinate) to collect money from the other subordinates to buy a $600 bracelet for her birthday

    Finally, perhaps my favorite bosshole of all time apparently “water boarded” a subordinate at company picnic to increase motivation is his sales team. As the Washington Post reported in April of 2008:

    No one really disputes that Chad Hudgens was waterboarded outside a Provo office park last May 29, right before lunch, by his boss.

    There is also general agreement that Hudgens volunteered for the "team-building exercise," that he lay on his back with his head downhill, and that co-workers knelt on either side of him, pinning the young sales rep down while their supervisor poured water from a gallon jug over his nose and mouth.

    And it's widely acknowledged that the supervisor, Joshua Christopherson, then told the assembled sales team, whose numbers had been lagging: "You saw how hard Chad fought for air right there. I want you to go back inside and fight that hard to make sales."

    Thank so much for sending in all those stories!  I think it is time for a list of good bosses! These stories are fun in a sick kind of way, but it is important to remember that most bosses out there are doing a pretty good job and are aiming to get better.

  • Fast Company Slideshow: A Boss’s Guide to Taming Your Inner Jerk

    Bosses Guide

    Kevin and the gang at Fast Company asked if they could publish a second excerpt from Good Boss, Bad Boss.  They picked my list of 11 Bosshole Busters from Chapter 8 and tuned it into a slide show. You can see it here (that's the first slide above and I like the picture they used below for one of the slides, although I would not want to be that woman).  I confess the slideshow is a lot more fun than the black and white list in the book.

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  • Lessons from Nightmare Bosses and a Blurb for “High-Performance Teaming for Douche Bags”

    That is the title of an interview that Leigh Buchanan did with me on Good Boss, Bad Boss, which just appeared in the October INC. I have know Leigh for some years, since she was at Harvard Business Review. She is a great writer and editor.  Check out this piece she did about two entrepreneurs who spent five years building "eco adventure lodge" called Tranquilo Bay in the rain forest in Panama.   Leigh also did one of the best, and probably the funniest, interview about The No Asshole Rule, which was called "The Bully Rule Book." 

    The new interview similarly reflects Leigh's great skill at taking my disorganized babbling and making me sound coherent.  Here is a taste of the interview, two of the questions and answers:

    Is it harder for bosses whose reports range from the highest- to the lowest-level employees?

    It is harder. Because the people you oversee will have different motivations. With all due respect, this is where Jim Collins is full of shit. I have a friend whose family bought a chain of movie theaters. Maybe all that get-the-right-people-on-the-bus stuff applies to the managers of those multiplexes. But a couple levels down, you're dealing with teenagers who are going to be in the job for a year or less. My friend said there are four things you want those people to do: show up to work, look decent, not make out or get stoned while they're on the job, and not steal. If you can find people like that, you have a successful business.

    Work may be the most important thing in your value system, but that may not be true for those around you. Especially if you have all the equity, and to the people around you, it is just a job.

    Also, Leigh ended the interview with a pretty funny twist… I guess I was saying the s-word a lot during this intervew:

    So can I count on you to write a blurb for my forthcoming book, High-Performance Teaming for Douche Bags?

    Sure. I can do it now. "This is good shit."

    You can read the rest here; it provides a pretty good summary of the main ideas in Good Boss, Bad Boss — not just the lessons from nightmare bosses:

    P.S. A couple of other media things have hit including this short interview in Newsweek, which apparently accompanies a gallery of CEOs Behaving Badly.  Also this nice review of Good Boss, Bad Boss just appeared in Risk Management.  These are also nice, but Leigh's interview is the most fun and goes into the most depth.

  • Good Boss, Bad Boss Talks on September 30th and October 1st

    Susan Angel Devil

    I am writing this from Seat 8D on an Alaskan Airlines flight as I am giving an internal talk today at Amazon, which they call a "fishbowl."  It should be fun.  I also wanted people to know that I am giving three local talks in the bay area that are open to the public this week.  One is Thursday the 30th, which I am giving a Silicon Valley Commonwealth Club talk, but unfortunately, that is sold out.  I am also giving a talk at Xerox PARC that evening, which is free. Go here for details.  Finally, I am giving a talk at 12:50 on October 1 in a speaker's series at Stanford ran by some folks in the Computer Science Department that is also open to the public — go here for details. I hope to see you at one of these talks. I have been having a lot of fun discussing these ideas with people who work in diverse jobs and industries.

  • The Russian Cover for Good Boss, Bad Boss

    GBBB - Russian cover

    I have no idea what is says, but looks cool.

  • The Good News About Good Bosses

    It is mighty easy to focus on how much better the world's bosses could be, and on the plight of all the unhappy workers out there who work for lousy ones.

    And it's not necessarily a bad thing to focus on that. We know that in organizations, "bad apples" do spoil bunches, and bad experiences leave deeper impressions than good ones. This is why, in Good Boss, Bad Boss,
    I emphasize that the first order of business must be to get rid of or
    reform any supervisors who take a toll on employee well-being, dignity,
    commitment, and performance. Moreover, there is evidence that plenty of
    bosses are failing, in these tough times, to make work a joy. A survey early this year
    of a good representative sample of American workers found that only 45%
    of them were satisfied with their jobs. That marked a record low in the
    22 years the Conference Board has been asking. (Contrast it with 49% in
    2008 and 61% in 1987.) Only 51% of them were satisfied with their
    bosses (down from 55% in 2008 and 60% in 1987).

    But other evidence paints a less gloomy picture. For example, a recent poll [pdf]
    by StrategyOne of over 500 American workers finds that over 80% of
    employees feel respected by their supervisors and believe their
    supervisors value their work. And I just heard from a Danish journalist
    about an ongoing effort by staffing firm Randstad to index satisfaction and other work-related attitudes and behavior across 26 countries. While Japan, according to it,
    has the lowest satisfaction, with only 41% of its workers calling
    themselves either very satisfied or satisfied with their employer,
    Denmark tops the charts at 83%. (Note that there is other research that
    shows the Danes are the happiest people
    in the world.) US workers, while not as satisfied as their near
    neighbors the Canadians (78%) still came in at 70%. Worldwide, some 68%
    of employees are satisfied with their employer. (I realize this does not
    necessarily mean they are satisfied with their bosses. The old saw that people leave bosses, not companies, is supported by a lot of research.)

    Even when it comes to one of my favorite sins to preach against — the presence of jerks in management ranks (it's why I've unfortunately been referred to as "the asshole guy"), evidence offers a bright side. The excellent 2010 Zogby/Workplace Bullying Institute study showed
    that although 34.5% of respondents had experienced workplace bullying
    at some point in their career, fewer than 9% were currently experiencing
    it — a drop from the nearly 13% who reported being bullied in 2007.
    Bosses were meting out much of that abuse but not all of it. Most
    interesting to me is that half the sample (50%) reported they had never
    been bullied or even seen others bullied in their workplaces.

    Clearly, in light of all this research, you can see the glass as half
    full or half empty. But I have done much of my writing in the
    half-empty mode, critiquing bad bosses. In fact, I am even now drawing
    up my list of the "Top 11 Clueless, Comedic, and Cruel Bosses" based on
    the striking and sometimes disgusting examples that readers have
    provided here.

    I think it is important to focus on the good as well. As we've seen,
    even the most pessimistic evidence suggests that most bosses are
    managing to do a decent job. And some go much further than that.

    So let's take a moment to thank all the great bosses of the world. I would start with one of my own, Jim Plummer, the Dean of the Stanford School of Engineering. (If you want to know why I am so devoted to Jim, see Chapter 3 of Good Boss, Bad Boss.)
    Other bosses I've seen in action and singled out for praise have
    included Bonny Simi of JetBlue, David Kelley of IDEO, AG Lafley of
    P&G, Joel Podolny (now at Apple, but he was a great Associate Dean),
    Brad Bird of Pixar, Lenny Mendonca of McKinsey, and Whitney Mortimer of
    IDEO.

    Who are your favorites? In the spirit of this "glass half full" post,
    let's use the comments section here to compile a serious counterweight
    to all the coverage of clueless and crappy managers. Reflect for a
    minute on the best boss you've ever had, and then I would love to hear
    the story.

    P.S. This post first appeared last week at HBR.org under the title "The Not-So-Bad News About Bosses." I also want to give a big thank you to HBR's Julia Kirby for her splendid editing.  

  • Boss Poop: A Morality Tale From Author Jonathan Littman

    I have talked about author Jon Littman here before, as he has written a lot of books.  He co-authored gems including The Art of Innovation, Ten Faces of Innovation, and most recently "I Hate People." Jon has many talents, including writing in-depth stories about performance-enhancing drugs in sports on athletes including Barry Bonds and Lance Armstrong.  His current adventure is Snowballnarrative.com where he works with entrepreneurs and corporations to help them with branding and storytelling. 

    I ran into Jon at the speech I gave on Good Boss, Bad Boss at the Commonwealth Club in San Francisco last Monday night.  His reaction to the speech was to write a "morality tale" called "Boss Poop" for this blog — a true story that will definitely make my "top 11" list of the comic, clueless, and cruel acts of crappy bosses, along with examples from other Work Matters readers. Here is Jon's guest post.  I hope you love it as much as I do — I think his writing is beautiful.

    Boss
    Poop

    By
    Jonathan Littman


    We
    can learn from tales of bad bosses, and the most revealing of these stories
    have the resonance of classic Grimm’s fairy tales. They pack a moral within the
    framework of a frightening narrative. Sometimes they can be almost comical. At
    least for those who don’t have to suffer under a nightmare of a boss.


    Consider
    the long-time president and founder of a successful small Los Angeles
    advertising firm. Premiere Fortune 500 clients valued his company’s services.
    But the boss tended to treat his staff somewhere below his dog.

    Literally.

    The
    Boss’s wife used to occasionally visit the office. She was friendly and
    invariably brought the family dog, a cute spaniel.
     

    The
    staff dreaded these visits. Spot, as they nicknamed the dog, made clear this
    was his territory. He’d knock over things, mess up papers, generally wreak
    havoc, and interrupt work. And that wasn’t all. As if on cue, the dog always
    went potty during his visit. It was always a number 2. And Spot always left his
    present in front of someone’s door.

    This
    disgusted employees.  They saw it for what it was – a stinking metaphor
    for their predicament.  It screamed a direct and demeaning message about
    their lowly status. The boss’s wife never cleaned up her dog’s crap. That was a
    job for the employees.

    Then
    Spot did something exceptional, something that for one day made him a hero in
    the eyes of the downtrodden staff.  He padded right by all the employees
    and left a big present by the door of his owner, the boss.


    The
    wife left. The dog left. The present remained.

    Then
    the boss hopped on the office intercom. Taking command, he issued a general
    directive for the prompt removal of Spot’s present.  But this was
    like no other incident before. Not a single employee moved.

    The
    present remained in front of the boss’s door.


    The
    boss tried again and again.  Finally, he switched tactics.  One by
    one, over the speakerphone, for all to hear, he called upon virtually every
    staff member, encouraging them as individuals to rise to the challenge.


    This
    went too far. No one wanted to get fired, but there is a limit to how much
    humiliation most people will suffer at the office.  Not a single staff
    member responded to the boss’s insulting call for personal humiliation.
    Finally, the message got through.  Upon hearing her name, a shy, recently
    hired immigrant, rose obediently from her desk, bent before her boss, and
    scooped up the poop before her boss’s door.

    It
    sounds too bizarre to be true, like a modern day parable. But it gets worse. To
    further rub it in, so to speak, the boss cheerily got back on his speakerphone,
    and sang his praise of the poor woman’s good deed. She had delivered a lesson,
    he said, in “the value of dedication and teamwork.”


    Of
    course, this bizarre, company-wide degradation only served to ensure that the
    boss was even more roundly hated. Key employees soon quit. Sagging morale
    plummeted farther.
     

    The
    moral of this bad boss tale?

    Clean
    up your own messes. Especially, if you are the boss. 

  • Clueless And Comical Bosses: Please Help Me With Examples!


    Clueless-pointy-haired-boss-Microsoft-Windows-7-Phone-Designed-By-Dilbert-Committee Good Boss, Bad Boss
    is a serious book, and certainly there is plenty of evidence that bad bosses do much harm and good bosses do a great deal of good for their followers, customers, and organizations.  But it is nice to take a break now and then and have some fun.  So I thought it might be fun to come up with a top ten list of funny, weird, astounding, and otherwise amusing (if sometimes destructive) things that clueless bosses do.  Research on power poisoning suggests that because wielding authority over others leads to "dis-inhibition," impulsiveness, and disregard for and detachment from the reactions of others –so bosses are likely to do some pretty strange and offensive things.  Here are a few examples to get you started:

        He walks around the office with his shoes off, and doesn't realize that his feet stink.

        She picks her nose during meetings.

        He talks VERY loudly on his cell phone, even when talking of company secrets.

        She talks and talks and talks, and seems incapable of listening.

        He keeps forgetting to zip-up his pants after going to the men's room.

        When we go to lunch, she eats food off our plates without asking permission

        He calls women "honey" and "sweetheart" and doesn't realize that they find it offensive.

    I would love to hear other examples.  I will propose a top 10 or 15 list after going through your comments and emails.  Bonus points for stories and real examples — but for this kind of thing, let's err on the side of being too silly rather than too serious

    Thanks, Bob

  • A Great Comment From Kelley Eskridge About Bosses and Control

    I have been a huge fan of Kelley Eskridge for awhile now, and have written about her here before and I quote her Good Boss, Bad Boss. I am always especially struck by the power of her writing.  Just yesterday, she wrote a comment in response to my post on authenticity versus the challenge a boss faces of convincing people that he or she is in charge.  Check out a snippet from Kelley's comment:

    "Controlling a team is like driving a car. The whole machine can work
    wonderfully well, but if no one's at the wheel… Who's driving is
    either an agreement, or it's a car crash.
    Whenever I work in a situation where someone else is in the lead, I want
    that person to assume control. I agree to trust them to have a notion
    of where we're going. I do not want to have to backseat drive all the
    damn time."

    I think that is lovely and emotionally compelling.  It also is consistent with a lot of research on the differences between competent and crummy bosses. 

    P.S. I am not entirely sure what Kelley is up to these days; I know she was running Humans at Work and also writing fiction, and has significant management experience.  But her blog suggests she is really focusing on writing fiction these days — clearly, that woman can write!

  • Good Boss, Bad Boss Speech at the Commonwealth Club On Monday Night

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    As indicated in my post about speeches in September, I have been busy talking to various groups about the main ideas in Good Boss, Bad Boss.  I had a lot fun at Pixar, Disney Studios, IDEO, and Google talking to large groups, and also learned a lot from an interactive two hour session with a dozen or CEOs in Boston last Thursday.  Unfortunately, those talks were not open to the public. But the one I am doing tomorrow at the venerable Commonwealth Club is open.  I think this is my fourth or fifth talk at the Commonwealth Club, and the audiences are diverse and smart.  I am also going to have the honor of being introduced by Mary Cranston, the first woman to head a top 100 hundred law firm in the United States (and my wife's former boss!). Mary now serves on several corporate boards, including Visa.   

    Here are the details of the talk and a place to buy tickets online.  It starts at 6PM. 

    Also, for those on Peninsula, I have open talks on the Peninsula on September 30th, at Xerox PARC and at the Silicon Valley Commonwealth Club.