Humiliation Driven Underground
Today’s “Cubicle Culture” column in the Wall Street Journal is on “Office Tormentors.” Jared Sandberg points out that, because public humiliation has become taboo at
July 11, 2006
Today’s “Cubicle Culture” column in the Wall Street Journal is on “Office Tormentors.” Jared Sandberg points out that, because public humiliation has become taboo at
That is the title of an e-mail I got last week from a salesperson who had read about The No Asshole Rule. Below is the
Jeff Pfeffer, my dear friend and co-author, and I always have a lot of fun – and always learn a lot – by arguing about
I was interviewed today by Ron Reagan today on 710 KIRO radio in Seattle,Washington about The No Asshole Rule, or as the called it on
An AP story just came out on nasty bosses. It was inspired by the "The Devil Wears Prada," the new Meryl Streep film (which my
Diego Rodriguez of Metacool, my mentor in this blogging madness, had an intriguing post recently about the power of simplicity. Diego described the stunning simplicity
Would you sign-up for a medical procedure that had a 50% to 70% chance of making you sicker? Would you go ahead with it anyway
Last week, I asked an experienced salesman which customers are the “assholes” of his profession. He had a great answer: “When I started in the
One of the weird things about writing a book on assholes is that I’ve spent a lot of time thinking about what the term means.
The customer service fiasco at AOL has received massive press attention, and the outcry is well-deserved. You can even see video of the abused customer,
One of the areas that I study and teach about is customer service. I did a lot of my early research on jobs that require
I just read the pre-publication version of this book for the second time, and just like the first time, my reaction was “This is one