• How a New Yorker Used “The No Asshole Rule” on the Subway

    I got this fantastic email the other night.  The headline was "No Asshole Rule to the Rescue."  I repeat it in full, except for the name of the sender:

    Dear Prof. Sutton,

    I'm am about halfway through your book The No Asshole Rule and I have to tell you how it just moments ago let me diffuse a possibly temporary asshole (but probably a certified asshole) in a way you might not expect.

    Living in NYC you expect a fair amount of asshole interactions but tonight on my way from Union Square to my home in Park Slope I was confronted with an unusual asshole. I left your book at home on accident and decided to pass my time playing Word Mole on my cell phone. All of a sudden in my peripheral vision I saw the edge of a book and heard a mumble. I looked up and a bookish looking man was staring at me with a disgusted look and said, "This is Book."  the implication was "you kids these days just never read and only look at your mobile phones all day." I was taken aback for a moment, deflated by his constant critical stare, and then a swell of confidence came over me. I responded,"Yes, I know that's a book. I left my book on the counter this morning. It's called The No Asshole Rule and it's really been helping me deal with negative confrontation." all with a kind voice and friendly smile. IMMEDIATELY his face changed. He knew he was exposed. He responded, "Oh..ummm… I'll have to read that…" I said "Yup, it's great. Especially Chapter 4.".

    My stop arrived and I knew. I had handled myself thanks to The No Asshole Rule.

    This is, for better or worse, further evidence that I have written a book that people find useful — and sometimes dangerous — on the basis of the title alone.  This is one of the major themes in the new chapter in the paperback edition.  Being the asshole guy continues to be both weird and remarkably entertaining.

  • We’re Number 6! The New York Times Business List

    IMG00098-20100921-1231

    I have been traveling enough that I did not get around to posting this until now.  Good Boss, Bad Boss is hanging in there pretty well on the bestseller lists.  In particular, last Sunday it was number 6 on the New York Times Business Bestseller list for hardbacks. Also, The No Asshole Rule was number 5 on the paperback business list and my publisher tells me will appear on other New York Times lists over the next couple weeks.   The sales of these books are a bit surprising to me because — despite the rise of the web — the success of both books is due more to sales in old fashioned bookstores than online sales.  Good Boss, Bad Boss is doing especially well at Barnes & Noble stores (see the rather rough picture above of a Barnes & Noble store in Midtown Manhattan) and The No Asshole Rule paperback is doing well in airport bookstores, especially Hudson's, which is displaying it prominently. 

  • The Agony and the Ecstasy of Steve Jobs

    This is the title of an upcoming performance, described as a monologue, by Mike Daisey, at the venerable Berkeley Repertory Theatre.  Here is the description (go here for more details and to buy tickets):

    In The Agony and the Ecstasy of Steve Jobs, Daisey dives into the epic story of a real-life Willy Wonka whose personal obsessions profoundly affect our everyday lives—and follows the trail to China where millions toil in factories to create iPhones and iPods.

    I wonder if it will be any good.  I am tempted to see it.  At the same time, I confess that I am starting to feel sorry for both Jobs and Mark Zuckerberg in some ways. The bright glare of attention has many disadvantages and isn't much fun.  But they are both fascinating characters and it is hard to resist following their antics and speculating about their motivations.

    P.S. Thanks to Marijke for pointing this out. 

  • Ig Nobel Prize Winner: If The Peter Principle is Right, Then Organizations Should Randomly Promote People

    The Ig Nobel Prize is given out by a group called Improbable Research, which celebrates "achievements that first make people laugh,
    and then make them think. The prizes are intended to celebrate
    the unusual, honor the imaginative — and spur people's interest in science,
    medicine, and technology."  The 2010 awards were handed out on September 30th, and one one of the doctoral students I work with, Isaac Waisberg, pointed out that one of the prizes was awarded to a simulation that demonstrated — if the Peter Principle is true — organizations would be better off promoting employees randomly rather than promoting people until they they reach their level of incompetence.  Isaac knew I was interested in The Peter Principle as I wrote the foreword to the 40th Anniversary edition. Here is a link to the PDF of the article and here is the abstract:

    The Peter Principle Revisited: A Computational Study

    Authors:
    Alessandro Pluchino,
    Andrea Rapisarda,
    Cesare Garofalo

    In the late sixties the Canadian psychologist Laurence J. Peter advanced an
    apparently paradoxical principle, named since then after him, which can be
    summarized as follows: {\it 'Every new member in a hierarchical organization
    climbs the hierarchy until he/she reaches his/her level of maximum
    incompetence'}. Despite its apparent unreasonableness, such a principle would
    realistically act in any organization where the mechanism of promotion rewards
    the best members and where the mechanism at their new level in the hierarchical
    structure does not depend on the competence they had at the previous level,
    usually because the tasks of the levels are very different to each other. Here
    we show, by means of agent based simulations, that if the latter two features
    actually hold in a given model of an organization with a hierarchical
    structure, then not only is the Peter principle unavoidable, but also it yields
    in turn a significant reduction of the global efficiency of the organization.
    Within a game theory-like approach, we explore different promotion strategies
    and we find, counterintuitively, that in order to avoid such an effect the best
    ways for improving the efficiency of a given organization are either to promote
    each time an agent at random or to promote randomly the best and the worst
    members in terms of compete
    nce
    .

    This is just a simulation, not an empirical test. But the virtues of randomness are also found in an earlier experiment that showed groups that randomly selected leaders performed better than those that were asked to selected a leader from among their peers.  Here is the summary I wrote in Weird Ideas That Work:

    Further evidence for the virtues of
    making random decisions comes from a pair of experiments in Australia by S.
    Alexander Haslam and his colleagues. Their experiments compared the performance of
    small problem solving groups (3 to 5 people) that were asked to select their
    own leaders with groups that were randomly assigned a leader (i.e., a person
    whose name appeared either first or last in the alphabet).  These experiments involved 91 groups that
    worked on one of three closely related group decision-making exercises, the
    “winter survival task,” the “desert survival task,” or the “fallout survival
    task.”  Each of these small groups of
    college students developed a strategy for ranking potentially useful items for
    the particular task,  and their decisions
    were scored relative to expert ratings. 
    Both experiments showed that groups
    that had randomly assigned leaders performed significantly better than those
    that had selected their own leaders
    . 
    Random assignment was shown to be superior to groups that had used
    either an informal  process where they
    selected leaders by “whatever means you see fit” or a formal process where each
    group member completed 10 self-report questions on a leadership skills
    inventory that had been shown to predict managerial success in prior
    studies.  Leaders who scored the highest
    on the inventory were assigned to lead groups that used the formal process.
    There were no significant differences between groups that used an informal or a
    formal process.  Both had inferior
    performance to groups with randomly selected leaders. 

    Haslam and his colleagues believe that
    the process of selecting a leader in these experiments focused attention on
    differences between group members, which undermined the group’s sense of shared
    identity and purpose, which in turn, undermined performance.  Instead of thinking about how to solve the
    problem together, or having a “united we stand, divided we fall” mentality,
    they thought about differences between them that were unrelated to the task —
    like who had more prestige in the group and why.  My interpretation is similar.  I would add that the leaders who are given a
    mandate to be in charge of a group often – without realizing – start imposing
    their individual will too strongly, which can stifle the range of ideas that
    are seriously considered by the group. 
    The researchers admit that they have suggested only one possible
    explanation for these findings, and acknowledge that a random process of
    selecting a leader is probably inferior to a systematic process for groups that
    do other tasks.  But these findings are
    intriguing because they force many of us – both practitioners and researchers
    –  to see an old problem in a new way,
    they spark the “vu ja de” mentality. 
    They suggest our
    assumptions about how to select
    a leader may, at least at times, be flawed.

    I am not arguing that we ought to give-up and start selecting and promoting leaders randomly.  But it is interesting to consider randomness because doing so challenges our assumptions about the rationality of what we do in life  Indeed, speaking of randomness, last year I heard that Nobel Prize winner Daniel Kahneman (he won the real prize, not to Ig) was running a simulation that seemed to show that if the CEOs of Fortune 500 companies were randomly reassigned to different companies, there would be no significant impact on firm performance.  I don't know what happened to that research, or even how accurate that rumor is, all I can find is this WSJ article where he chimes in on the subject.  If anyone knows more, please comment.

    P.S. The reference for the experiment is
    Haslam, S. A, C. McGarty, R. A. Eggins, 
    B. E. Morrison, & K. J. Reynolds, “Inspecting the Emperor’s Clothes:
    Evidence that Randomly Selected Leaders can Enhance Group Performance”, 
    Group
    Dynamics: Theory, Process and Research
    2 (1998): 168-18

    P.P.S. For another post on randomness, check out this one about decision-making among the Nasakpai Indians.


  • Lessons from Nightmare Bosses and a Blurb for “High-Performance Teaming for Douche Bags”

    That is the title of an interview that Leigh Buchanan did with me on Good Boss, Bad Boss, which just appeared in the October INC. I have know Leigh for some years, since she was at Harvard Business Review. She is a great writer and editor.  Check out this piece she did about two entrepreneurs who spent five years building "eco adventure lodge" called Tranquilo Bay in the rain forest in Panama.   Leigh also did one of the best, and probably the funniest, interview about The No Asshole Rule, which was called "The Bully Rule Book." 

    The new interview similarly reflects Leigh's great skill at taking my disorganized babbling and making me sound coherent.  Here is a taste of the interview, two of the questions and answers:

    Is it harder for bosses whose reports range from the highest- to the lowest-level employees?

    It is harder. Because the people you oversee will have different motivations. With all due respect, this is where Jim Collins is full of shit. I have a friend whose family bought a chain of movie theaters. Maybe all that get-the-right-people-on-the-bus stuff applies to the managers of those multiplexes. But a couple levels down, you're dealing with teenagers who are going to be in the job for a year or less. My friend said there are four things you want those people to do: show up to work, look decent, not make out or get stoned while they're on the job, and not steal. If you can find people like that, you have a successful business.

    Work may be the most important thing in your value system, but that may not be true for those around you. Especially if you have all the equity, and to the people around you, it is just a job.

    Also, Leigh ended the interview with a pretty funny twist… I guess I was saying the s-word a lot during this intervew:

    So can I count on you to write a blurb for my forthcoming book, High-Performance Teaming for Douche Bags?

    Sure. I can do it now. "This is good shit."

    You can read the rest here; it provides a pretty good summary of the main ideas in Good Boss, Bad Boss — not just the lessons from nightmare bosses:

    P.S. A couple of other media things have hit including this short interview in Newsweek, which apparently accompanies a gallery of CEOs Behaving Badly.  Also this nice review of Good Boss, Bad Boss just appeared in Risk Management.  These are also nice, but Leigh's interview is the most fun and goes into the most depth.

  • A Cheeky Review in the Financial Times

    The Financial Times is a UK based business paper, but is also widely read in the U.S.  I wrote a piece for them awhile back on "Separating the Best CEOs from the Dolts" and they just came out with a positive, but classically "cheeky" English review by Peter Whitehead. My reaction is that "I wish I could write like that," but I think I was raised in the wrong country!  It is headlined "A timely guide to being a better manager" and here is how it ends:

    Having made the case repeatedly that managers need to
    consider others in everything they do, Sutton’s perhaps counter-intuitive
    conclusion is that they hav
    e to accept the role is all about themselves: their
    own behaviour is infectious and will be copied; everything they do will be
    watched and noted.

    Is this good advice? The world’s worst boss, David Brent
    of The Office TV comedy series (renamed Michael Scott in the US series)
    believes exactly that, with his constant “look at me” antics. But he is utterly
    lacking in common sense and compassion
    .
    So perhaps the best advice would be
    that anyone without these traits should please do everyone a favour and steer
    clear of management. 

    I confess that I sometimes react to reviews — even positive ones — by whining "the reviewer doesn't quite get it." Mr. Whitehead clearly did, which means he read the book carefully.

    P.S. An interview with me about the book just came out at The Invisible Hand if you are interested.

  • Good Boss, Bad Boss Talks on September 30th and October 1st

    Susan Angel Devil

    I am writing this from Seat 8D on an Alaskan Airlines flight as I am giving an internal talk today at Amazon, which they call a "fishbowl."  It should be fun.  I also wanted people to know that I am giving three local talks in the bay area that are open to the public this week.  One is Thursday the 30th, which I am giving a Silicon Valley Commonwealth Club talk, but unfortunately, that is sold out.  I am also giving a talk at Xerox PARC that evening, which is free. Go here for details.  Finally, I am giving a talk at 12:50 on October 1 in a speaker's series at Stanford ran by some folks in the Computer Science Department that is also open to the public — go here for details. I hope to see you at one of these talks. I have been having a lot of fun discussing these ideas with people who work in diverse jobs and industries.

  • The Russian Cover for Good Boss, Bad Boss

    GBBB - Russian cover

    I have no idea what is says, but looks cool.

  • A Story About “Professional Asshole” Tucker Max: He Claims To Be A Great Boss

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    Tucker Max has just published Asshole Finish First, as shown above, which reports more of Max's tales of drunkenness, sex, and general obnoxiousness.  It is a sequel to his bestseller I Hope They Serve Beer in Hell, which was made into a film that I did not see (but that got bad reviews).  When I first read Max's proud claim that he was a professional asshole, I did an incredulous post, as I was — and remain — amazed that anyone would be proud to be an asshole because, as I have said here before, if you an asshole and you finish first, your are still an asshole, and therefore a loser in my book.  

    The odd thing about writing that post a couple years back was the reaction that I got from Tucker Max and a guy who worked for him.  I describe it in the new chapter in the paperback version of the The No Asshole Rule:

    The weirdest email exchange I had about bosses
    was with Tucker Max and one of his subordinates.  Max is the author of the
    bestseller I Hope They Serve Beer in Hell.  His next book is called Assholes
    Finish First.
      Max’s website says:

    My name is Tucker Max, and I am an asshole.I get excessively drunk
    at inappropriate times, disregard social norms, indulge every whim, ignore the
    consequences of my actions, mock idiots and posers, sleep with more women than
    is safe or reasonable, and just generally act like a raging dickhead.

    When
    I wrote on my blog that Max “appears to be a professional asshole,” he wrote me
    several friendly notes and explained that he really wasn’t an asshole as I
    define it. He further claimed “In five years, no more than ten, you are going
    to do a profile of me and declare that I am a model boss, a CEO that all bosses
    should base themselves on in some form or other.” The boss theme also came up
    when one his underlings wrote to say that Max has “been a mentor to me and I
    don't think ever violated that trust by being an asshole.”  So, even a guy
    who has made a ton of money being what I would call a professional asshole
    denies he is a certified asshole by the standards here — and he has at least
    one very loyal follower who admires Max because he has never acted like an
    asshole boss!  

    Pretty weird, huh?  Tucker, I am sorry, but I don't think I am ready yet to hold you up as a great human-being of any kind — but I guess you have another seven years to prove me wrong!

  • The Good News About Good Bosses

    It is mighty easy to focus on how much better the world's bosses could be, and on the plight of all the unhappy workers out there who work for lousy ones.

    And it's not necessarily a bad thing to focus on that. We know that in organizations, "bad apples" do spoil bunches, and bad experiences leave deeper impressions than good ones. This is why, in Good Boss, Bad Boss,
    I emphasize that the first order of business must be to get rid of or
    reform any supervisors who take a toll on employee well-being, dignity,
    commitment, and performance. Moreover, there is evidence that plenty of
    bosses are failing, in these tough times, to make work a joy. A survey early this year
    of a good representative sample of American workers found that only 45%
    of them were satisfied with their jobs. That marked a record low in the
    22 years the Conference Board has been asking. (Contrast it with 49% in
    2008 and 61% in 1987.) Only 51% of them were satisfied with their
    bosses (down from 55% in 2008 and 60% in 1987).

    But other evidence paints a less gloomy picture. For example, a recent poll [pdf]
    by StrategyOne of over 500 American workers finds that over 80% of
    employees feel respected by their supervisors and believe their
    supervisors value their work. And I just heard from a Danish journalist
    about an ongoing effort by staffing firm Randstad to index satisfaction and other work-related attitudes and behavior across 26 countries. While Japan, according to it,
    has the lowest satisfaction, with only 41% of its workers calling
    themselves either very satisfied or satisfied with their employer,
    Denmark tops the charts at 83%. (Note that there is other research that
    shows the Danes are the happiest people
    in the world.) US workers, while not as satisfied as their near
    neighbors the Canadians (78%) still came in at 70%. Worldwide, some 68%
    of employees are satisfied with their employer. (I realize this does not
    necessarily mean they are satisfied with their bosses. The old saw that people leave bosses, not companies, is supported by a lot of research.)

    Even when it comes to one of my favorite sins to preach against — the presence of jerks in management ranks (it's why I've unfortunately been referred to as "the asshole guy"), evidence offers a bright side. The excellent 2010 Zogby/Workplace Bullying Institute study showed
    that although 34.5% of respondents had experienced workplace bullying
    at some point in their career, fewer than 9% were currently experiencing
    it — a drop from the nearly 13% who reported being bullied in 2007.
    Bosses were meting out much of that abuse but not all of it. Most
    interesting to me is that half the sample (50%) reported they had never
    been bullied or even seen others bullied in their workplaces.

    Clearly, in light of all this research, you can see the glass as half
    full or half empty. But I have done much of my writing in the
    half-empty mode, critiquing bad bosses. In fact, I am even now drawing
    up my list of the "Top 11 Clueless, Comedic, and Cruel Bosses" based on
    the striking and sometimes disgusting examples that readers have
    provided here.

    I think it is important to focus on the good as well. As we've seen,
    even the most pessimistic evidence suggests that most bosses are
    managing to do a decent job. And some go much further than that.

    So let's take a moment to thank all the great bosses of the world. I would start with one of my own, Jim Plummer, the Dean of the Stanford School of Engineering. (If you want to know why I am so devoted to Jim, see Chapter 3 of Good Boss, Bad Boss.)
    Other bosses I've seen in action and singled out for praise have
    included Bonny Simi of JetBlue, David Kelley of IDEO, AG Lafley of
    P&G, Joel Podolny (now at Apple, but he was a great Associate Dean),
    Brad Bird of Pixar, Lenny Mendonca of McKinsey, and Whitney Mortimer of
    IDEO.

    Who are your favorites? In the spirit of this "glass half full" post,
    let's use the comments section here to compile a serious counterweight
    to all the coverage of clueless and crappy managers. Reflect for a
    minute on the best boss you've ever had, and then I would love to hear
    the story.

    P.S. This post first appeared last week at HBR.org under the title "The Not-So-Bad News About Bosses." I also want to give a big thank you to HBR's Julia Kirby for her splendid editing.