Category: The No Asshole Rule

  • ARSE Passes 210,000 Completions: Have You Taken The Test Yet?

    The Asshole Rating Self-Exam (or ARSE) appears in The No Asshole Rule at the end of Chapter 4.  It actually isn't called that in the book, it is just described as "Self-Test: Are You a Certified Asshole?"  But Guy Kawasaki got a hold of it right after the book was published and the great people at Electric Pulp put in a format that works well on the web — and Guy came up with the ARSE acronym (His capacity for fun language never ceases to me amaze me).  So many people have taken the ARSE that several times a year, someone I never met will walk up to me and introduce themselves with a number ("Hi, I am Sandy, and I am a 1, I am really a very nice person" or …. "Hi, I am Phil and I am a 9, so I am a borderline certified  asshole.")

    The ARSE seems to be going strong. I just got an email from Emily at Electric Pulp who tells me that it has now passed 210,000 completions (213, 659, with an average score of 7.09 — indicating the average test taker is a borderline certified asshole or has sued it to identify one).  I still take it now and then for myself, and my score fluctuates between a 2 and 7, depending on my mood.  And I confess that when I am dealing with an asshole, I will take it on his or her "behalf."  I once completed it for a certain unnamed colleague, and I scored him a 17 on the test (indicating a "full-blown certified asshole.")  No wonder I feel sick whenever I have to deal with him. 

    P.S. Emily also reports that the ACHE — the Asshole Client from Hell Exam — is up to 12, 472 completions.

  • The Baboon Troop that Mellowed Out After the Alpha Males Died

    I got an email last night from a former student (thanks Hendrick!) who wanted to let me know that Stanford's Robert Sapolsky had done a WNYC radio show called "New Normal?" (listen here) where he described his 2004 article with Lisa Share on a troop of baboons — which became more peaceful (or at least less nasty) after the alpha males died.  It is amazing stuff, and more evidence that being a jerk and having power go hand in hand.  Here is a link to the original academic article (which I was able to download for free). It is short and quite accessible, and just astounding stuff:  Here is how I described it in The No Asshole Rule:

    Biologists Robert Sapolsky
    and Lisa Share have followed a troop of wild baboons in Kenya
    for over 20 years, starting
    in 1978.  Sapolsky and Share called them
    “The Garbage Dump Troop” because they got much of their food from a garbage pit
    at a tourist lodge.  But not every baboon
    was allowed to eat from the pit in the early 1980s:  The aggressive, high status males in the
    troop refused to allow lower status males, or any females, to eat the garbage.
    Between 1983 and 1986, infected meat from the dump led to the deaths of 46% of
    the adult males in the troop. The biggest and meanest males died off.  As in other baboon troops studied, before
    they died, these top-ranking males routinely bit, bullied, and chased males of
    similar and lower status, and occasionally directed their aggression at
    females.

    But when the top ranking
    males died-off in the mid-1980s, aggression by the (new) top baboons dropped dramatically,
    with most aggression occurring between baboons of similar rank, and little of
    it directed toward lower-status males, and none at all directed at females.
    Troop members also spent a larger percentage of the time grooming, sat closer
    together than in the past, and hormone samples indicated that the lowest status
    males experienced less stress than underlings in other baboon troops. Most
    interestingly, these effects persisted at least through the late 1990’s, well
    after all the original “kinder” males had died-off.  Not only that, when adolescent males who grew
    up in other troops joined the “Garbage Dump Troop,” they too engaged in less
    aggressive behavior than in other baboon troops.  As Sapolsky put it “We don’t understand the
    mechanism of transmission… but the jerky new guys are obviously learning: We
    don’t do things like that around here.” 
    So, at least by baboon standards, the garbage dump troop developed and
    enforced what I would call a “no asshole rule.”

    I am not suggesting that you
    get rid of all the alpha males in your organization, as tempting as that may be at times.  The lesson from the baboons is
    that when the social distance between higher and lower status mammals in a
    group are reduced, and steps are taken to keep the distance smaller, higher
    status members are less likely to act like jerks.   Human leaders can use this lesson to avoid
    turning into mean, selfish, and insensitive jerks too. Despite all the
    trappings, some leaders do remain attuned to how people around them are really
    feeling, to what their employees really believe about how the
    organization is ran, and to what customers really think about their
    company’s products and services.  As “The
    Garbage Dump Troop” teaches us, the key thing these leaders do is to take
    potent, and constant, steps that dampen rather amplify the power differences
    between themselves and others (both inside and outside the company). 

    Any reactions? What do you think the implications for implementing the no asshole rule?

    P.S. I seem to have a bit of an obsession with power dynamics  in baboon troops, you may recall this post called Of Baboons and Bosses, on how lower status troop members glance at the alpha male every 20 or 30 seconds.

  • Art Imitates Life: The Muffin Incident on Entourage

    Entourage-muffin-425x238
    Last night, I was watching my favorite fictional asshole in action, Jeremy Piven, who plays a big-shot Hollywood agent on the HBO show Entourage.  Ari pretty much has all the asshole moves mastered, from threats, to insults, to backstabbing, to a perfect hostile glare and shit-eating grin, to shameless lust for power and money, to little moves like the time he grabbed a candy bar from a staff member, took a bite, and threw it in trash, while shouting at her that she was fat.

    There was a scene in the episode I saw last night (called "Scared Straight") where — after Ari had been very unhappy with the assistants brought to him by people in HR and had fired one after another. A guy from HR tried, apparently, to calm Ari down by bringing him his favorite breakfast muffin. Ari got pissed-off because it was the wrong flavor and, as pictured above, shoved it in the poor guy's face and fired him on the spot. 

    This fictional incident was no doubt inspired by a (apparently) real one reported in the Wall Street Journal in an astounding 2005 article called "Bosszilla" about Academy Award winning producer Scott Rudin (Sorry, but WSJ only makes the full article available to subscribers).  The incident (and Rudin's legendary firing of assistants)  is described in The No Asshole Rule as follows:

     The Wall
    Street Journal
    estimated that he went through 250 personal assistants
    between 2000 and 2005; Rudin claimed his records show only 119 (but admitted
    this estimate excluded assistants who lasted less then two weeks).  His ex-assistants told the Journal
    that Rudin routinely swore and hollered at them – one said he was fired for
    bringing Rudin the wrong breakfast muffin, which Mr. Rudin didn’t recall but
    admitted was “entirely possible.”  

    I love this story because of the description of the fact checking in particular.  In The No Asshole Rule, I used the Bosszilla story to argue that, if the reports about Rudin are true, he appears to qualify as as certified asshole.

  • A Rock Concert With The No Asshole Rule For Performers

    The New Yorker, as with every other publication, wrote about Kanye West's rude intrusion and insults aimed at Taylor Swift during the Video Music Awards, or VMAs. The thing that intrigued me in this article was The New Yorker described another rock concert that seems to be operated much differently, known as the ATP or "All Tomorrow's Parties," which uses the the no asshole rule and is damn serious about it. I quote author Sasha Frere-Jones:

    ATP Director Barry Hogan maintains a “no assholes” policy for all the performers who appear at his festival. If you read this oral history of ATP in the Village Voice,
    you will see exactly who has violated that policy and how Hogan feels
    about them. It seems unlikely that Kanye would ever make it past one
    appearance at ATP, and less likely that he would want to be invited in
    the first place.

    Button

    And if you click to this link to the Village Voice, you will see that Hogan and his co-organizers Deborah Kee Higgins name the bands that banned under the no asshole rule… looks like this guy has pushed the eject button! (I couldn't resist putting it here). And please note from this little excerpt that, most wondrously, one of these asshole bands is called Butthole Surfers (I couldn't make-up anything nearly as good). To quote the Voice article:

    Higgins: We have a "No Assholes" policy. You can play once because we don't know you're an asshole, but you can't play twice.

    Hogan: Killing Joke and the Butthole Surfers
    will never play ATP again, and they can both suck my balls. And you can
    put that in print. The Black Lips will never play again—they're
    assholes. They broke into a chalet and started stealing stuff.

    I have some odds and ends to wrap up over the next few weeks, but I clearly need to update my list of places that don't tolerate assholes.  I have had some great examples lately, like the one at Shakespeare Miami.  Plus one of the great things about visiting Singapore was that I had a nice long chat with CEO Robert Care from ARUP about why and how he implemented the No Dickhead Rule — so I can update that example too. Robert was about as charming a guy as I ever met and was most serious about the eliminating the financial and human damage done by jerks.

    This post almost feels like I am writing fiction or a parody of organizational life, but I am not making this stuff-up, I am just reporting it, and I confess, smiling a lot as I type.

    P.S. A big thank you to John for pointing me to this article.

  • You Know Your Boss is a Certified Asshole When……

    In response to my blog post asking if people had stories about how asshole bosses had done "collateral damage"  that spread to family, friends, lovers and the like, people wrote quite a few comments be,low the post — all were thoughtful and some quite troubling.  I also got about 15 emails, some of which got me quite upset, notably one from a woman who felt so beaten down by her bosses criticism that day that she had lost her temper during dinner, leaving her children terrified and husband angry at her.  It wasn't all bad news, there was one amusing snippet with a happy ending.  An executive from the southwest wrote me about her mean-spirited boss, who led with a blend of incompetence, cluelessness, and micromanagement that damaged employees' spirits and and company performance.  She reported, "My children nicknamed him GIANT BUTTHOLE." When your kids give the boss a nickname like that, it is a sure fire sign that you are working for a certified asshole.

    This brings up a question that might be instructive to bat around.  A lot of people have used the ARSE (Asshole Rating Self Exam) for this purpose, but I wonder, what are other sure signs that your boss is a certified asshole?  I always think that when a boss starts eating your food without asking permission it is pretty good sign, as it is such a perfect blend of cluelessness and selfishness.  What are some other sure signs your boss is a certified asshole?

    P.S.
     The above story has a happy ending, as this executive banded together with her
    colleagues and they got Mr. GIANT BUTTHOLE fired. Now has his job and
    is committed to building a civilized workplace.

  • The Effects of Asshole Bosses on Victim’s Familes, Friends, and Partners: Have You Suffered or Seen Collateral Damage?

    I wrote a bit in The No Asshole Rule about how, when an employee has an asshole boss, the employee's physical and mental health not only suffers, the stress also has a ripple effect on those who are closest to the victim.  There is some research on this, notably by Pamela Lutgen-Sandvik.  And I have had several stories sent to me over the years from spouses of victims who have suffered collateral damage, such as a woman who wrote me that her husband became distant from her and her kids after he got a new boss who constantly insulted and belittled him.  My sense is that such ripple effects are prevalent and strong, but I don't quite have a full sense of the different ways that they play out. I would be most curious if people who have been in this situation (or close to one) could describe how these such ripple effects unfolded and felt.  I'd also be curious about what you've learned about coping with such situations.

    Please either leave a comment below, or send me an email by clicking on the "Email me" link in the upper left hand corner you prefer (I promise not to post it or write about it anyplace without your permission). Thanks so much much, this is an important topic and I feel like I don't understand it as well as I should.

  • Win the I Hate People/No Asshole Rule Makeover Package

    Jonathan and Marc, authors of I Hate People, are running a contest over at their website.  Go here and here to learn about it and enter. This is the deal:

    Just submit a snappy story in the comment field below, telling us how
    you dealt with an office jerk — Asshole, Bulldozer, Flimflam or any of
    the other Ten Least Wanted types you've find in the pages of our books
    — and we'll send you the
    I Hate People!/No Asshole Rule Office Makeover Package. We'll be sending the winners a copy of both books along with our productivity tools: I Hate People! Do Not Disturb signs, Stay Out Of My Cube signs, bookmarks and I Hate People buttons.

    Their productivity tools are wonderfully funny and weirdly useful — and I love their book.  Jonathan and Marc are also the funniest and most charming people haters you can ever meet. And they have what must be the best book blurb of all time, or one of them, from comedian Dana Carvey: "Ironically, I hate the people who wrote this book."

    Also, check-out the rest of their blog as it is good fun.  They have five sets to give away and will award them to people who submit the best stories.

  • New York Times, I Hate People, Censorship, and Headphones as Protective Devices

    21career-190 This morning's Sunday New York Times has a well-researched piece by Phyllis Korkki in her Career Couch column called "I Find You Annoying, But I Can Cope." It starts out with a quote from Jonathan Littman about the implications of the ideas in I Hate People for dealing people who bug you at work (see their post), and travels through a lot different methods for coping with the problem from several other researchers and the like.  I was quoted in the article several times, emphasizing some of my favorite themes from The No Asshole Rule including the virtues of learning indifference and emotional detachment to deal with people who bug you, especially when you can't make an immediate escape — to not let them touch your soul as I say so often.

     Alas, very early in my conversations with Phyllis she informed that, as had happened with The New York Times from the outset, they wouldn't publish the name of my book, even though it is a bestseller, the ideas are used in many companies, it was on their bestseller list (albeit as The No ******* Rule), and they accepted a lot of money from my publisher to print large ads that mocked them for not printing the title.  In fact, they weren't even willing to indicate that I was an author of a book on the subject in the article.  I find the whole thing silly but made clear to Phyllis that I understood Times policy and we should go ahead with the interviews, and I think she did a great job of capturing all sorts of ways of coping with challenge of working with people who drive you crazy.  This censorship thing comes with the territory, and as I wrote here and here at Huffington awhile back, is something I've tried to have fun with — but I remain amazed by who is offended and who is not by the title — it was fine for a bible studies class, the Wall Street Journal, and Fortune, but not for The New York Times!

    I also wanted to dig into my comment in the article about the virtues of using headphones when you are in a loud office environment that makes it hard to concentrate (The above drawing takes this to its logical conclusion, because as I mentioned to her and Jonathan did too, I described how conflicts sometimes erupt in workplaces because other eat food that smells bad to their colleagues).  When I talked to Phyllis, I mentioned that a good pair of noise-canceling headphones had prov en essential to my son for shutting-out his loud college roommate last year.  In addition, it reminded me of 1995 study (here is the reference and abstract)by Greg Oldham and his colleagues, an experiment conducted in an organization, where they gave a random sample of employees the opportunity to listen to headphones while they worked (people who held diverse jobs in retail organization) and then tracked their tracked their reactions for four weeks, and compared them to people in a control condition who weren't offered the chance to use headphones.  They found employees who used headphones "exhibited significant improvements in performance, turnover intentions,
    organization satisfaction, mood states, and other responses."  They also found that people in the most boring and simple jobs had the most positive reactions to wearing the headphones… so there is some decent, if not definitive, evidence to support the use of headphones.

  • The HateMobile

    Hatemobile
    The authors of I Hate People, Jonathan and Marc, customized their rental car so it was a rolling advertisement for their book. A brilliant move I think,  although perhaps a bit dangerous in New York City. Check out their post, which also describes the excitement they generated  handing out promotional swag in Times Square.  These guys are getting piles of attention in the main stream media, CNN,Wall Street Journal, and New York Times. So I have to hand it to them because they are doing the guerrilla marketing thing too.

  • The No Asshole Rule at Shakespeare Miami

    I
    still get perhaps 20 emails a week from people about the challenges and triumphs
    of dealing with workplace assholes. I try to respond to each, but
    don’t print most of them because I know that readers of this blog aren’t
    interested in reading about all assholes all the time, and I would be
    bored to tears too if that was all I ever wrote about.  But every now and then I get a note that is
    just wonderful and feel compelled to share it. 
    Today, I got one of my favorite notes ever, from Colleen Stovall, who is
    the Producing Artistic Director at Shakespeare Miami – which enforces the no
    asshole rule.  I usually don’t print
    emails verbatim, but Colleen’s note is so good that I don’t want to deprive you
    of any of it.  Here it is:

    Dear
    Dr. Sutton:


    I have worked with attorneys in the past and witnessed firsthand what unchecked
    aggression and bad behavior can do to morale and performance. Many years ago I
    was brought in to cover maternity leave for a legal secretary who worked for a
    "screamer". I was in despair and ready to quit until I realized that
    I had nothing to lose. I walked into his office and calmly told the screamer
    that the first time he raised his voice to me I would erase his hard drive. I
    thought I would be fired on the spot, but strangely, he agreed. From then on
    all it took was a raised eyebrow. Life at work became much better for both of
    u
    s.

    Behavior in the theater can easily become very destructive. Directors routinely
    turn a blind eye to bad behavior in the name of nurturing or retaining top
    talent. Some talented actors think that to be a "real" leading actor,
    they need to behave like jerks. This attitude can become destructive and
    quickly poison the morale of an entire cast. Anyone applying for a position
    with Shakespeare Miami is not only told about our "No Assholes" rule,
    they are required to sign an agreement to abide by it. It is posted on our
    website: www.shakespearemiami.com

    What We're Looking For in Actors Ensemble (the French word for
    "together")

    We
    choose to work with talented, entertainers who are NICE people who get along
    with fellow actors and crew.  We want
    people who make it a pleasure for a director to have you on their stage. We are
    looking for parts of a whole, people who can function well as a team.
    Following the advice of the Harvard Review of New Management Techniques', we
    are committed to the ideas in the award winning book by Bob Sutton "The No
    Assholes Rule". In order to create a creative, healthy work environment
    where talent is recognized, young people are mentored and actors can feel
    challenged to learn and to polish their craft, we have instituted an active, committed
    and strongly enforced "No Assholes" rule in our company. For more
    information on this management technique, to buy his award winning book or to take
    the test to see if you qualify….see Bob's webpage: www.bobsutton.typepad.com


    I just wanted you to know that it really works. Thanks so much.

    Sincerely,

    Colleen Stovall

    Producing Artistic Director


    Shakespeare Miami