Author: supermoxie

  • Esther Dyson’s Refrigerator Magnet

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    Many of you may have heard of Esther Dyson, who is well-known for her investments in technology firms and being a bold and creative voice. Esther also just spent the last six months in Russia getting cosmonaut training, and is looking for financing to fund a space trip. I also just learned that she is quoted on the refrigerator magnet above.

    As regular readers of this blog know, I have a bit of an obsession with failure — although I would much rather talk about it than do it.  My main motto (stolen from Diego Rodriguez) is failure sucks but instructs, but we also had a great discussion and debate a few months back called Eleanor Roosevelt vs. Randy Komisar on Failure. I contrasted, and then we debated a bit, between the Roosevelt quote: ""Learn from the mistakes of others. You can’t live long enough to make them all yourself" versus Komisar's argument that although there is value in learning from others' failures :"the only way to really, really get your money's worth, is to do it yourself" because "nothing else creates that hollow feeling in your stomach." 

    Dyson's refrigerator magnet adds an essential point to the debate — if you keep making new mistakes, odds are you are learning new things.  If you keep making the same mistakes again and again, it is a sign that you are stuck in a destructive rut. You can buy it here.

  • The ARSE Test: Coming Soon in Romanian!

    I tried quite few viral tools related to The No Asshole Rule, ARSE Mail (an e-card for someone suffering from an asshole or to apologize for being an asshole), The ACHE (Asshole Client for Hell Exam — to assess of your client is a certified asshole) and The Flying ARSE (to assess if you — or perhaps someone on your flight — is an asshole airline passenger).  But none have been nearly as successful as the original ARSE (Asshole Rating Self Exam), a self-test to determine if you are a certified asshole.  It is closing in on 200,000 completions and the other day I got a quite strident request from a reader who wants to be able to post his ARSE score on Facebook and Twitter. And as a sign of international impact, I got a request from a book store in Romania the other day to translate it into Romanian for their website. 

    Although I study and teach about what spreads and what does not, I still am not very skilled at predicting which viral tools will take off and which won't — like much of innovation, there is a lot of "throwing it against the wall and seeing what sticks."  But If anyone has any ideas about why the ARSE persists and the other tools have attracted brief and modest interest (although the ACHE does OK), I'd be quite curious.

  • Fantastic Interview on Group Dynamics and Effectiveness With J. Richard Hackman

    JRH-smile My last post was about the interesting story that Jason Zweig published in the Wall Street Journal on how to run groups so that they do the most good — and least harm — when making financial decisions.  As I said in that post, Harvard's J. Richard Hackman is arguably the world's expert on group and team effectiveness. Richard's dissertation was on group effectivness and he has been chipping away at the problem for over 40 years.  This current Harvard Business Review has a great interview with Richard called Why Teams Don't Work.   It cannot capture all the nuances of his book Leading Teams, but it is the best single compact summary I know of what Richard has learned and come to believe during his impressive career — it is in simple language with clear guidelines, and the stories and evidence are good, but the part that can't be made clear in such a short interview are the literally thousands of studies (by Richard and many others) and thousands of experiences in groups and teams Richard has had that underpin this interview.  It is as great example of profound simplicity in the management world– the holy grail for wise researchers and leaders.  It looks like you have to pay to read the whole thing. But it sure is good.

  • How Group Decisions Go Wrong: Jason Zweig in the Wall Street Journal

    The Wall Street Journal had a column today by Jason Zweig on the role that bad group dynamics have likely played in much of the current mess and a short but useful list of ways to avoid bad financial decisions.  I was quoted as saying, essentially, that groups bring out the best and worst in people, a theme that goes back to Freud and is bolstered by studies of group decision-making. 

    I especially liked two of Jason's points:

    • Reframe the question. Committees considering
      an important decision should break into a "pro" and "con" group, each
      developing the best arguments supporting its side. Individuals can do
      something similar by asking not only how much they will make if they
      are right but also how much they could lose if they turn out to be
      wrong. Try coming up with three reasons against an investment as well
      as three for it.

    When we discussed the above approach during the interview, I also suggested that authority can cause a real problem as people are sometimes afraid to contradict the leader. One way to deal with authority issues is to either simply leave the room of you are the boss, and better yet, leave and divide the the team into two smaller teams to each develop their own point of view — this is exactly what President John F. Kennedy did with executive committee during the Cuban Missile Crisis, as I wrote in this post on Management by Getting Out of the Way.  

    A related point that Jason and I discussed is group size. It didn't make in the article, so I will explain a bit here.  One of the things I worry about when I see the groups making all these investment decisions is that they are simply too big.  J.Richard Hackman — the world's leading group effectiveness researcher — argues and presents evidence that once groups get over five or six people, productivity and group process begins to suffer (see his explanation here or in his book Leading Teams) — in fact, one of Hackman's studies showed that the optimal team size was 4.6 people! Of course, the exact best number depends on the task and on the how experienced and skilled the team is at working together.

    To return to the article, I also especially liked the advice Jason relayed from Harvard's Max Bazerman, as it is so strongly supported by evidence — but something that few investors or investment committees seem to be able to bring themselves to do:

    • Define the default position. Max Bazerman,
      an expert on decision-making at Harvard Business School, suggests that
      investors start with the assumption that the ideal portfolio is a
      diversified basket of low-cost index funds. Any deviation from that
      strategy should require extraordinarily compelling evidence.

    If you are interested in learning more about how to avoid the worst decision traps, Max has written a wonderfully useful book: Judgment in Managerial Decision Making.

    P.S. On a much different subject, I am also grateful to Jason for telling me one of the best asshole revenge stories I have ever heard.

  • Pamela Slim’s “Escape from Cubicle Nation” Published April 30th

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    It seems like just yesterday that I was first starting to blog, and quickly found that one of the wisest and most supportive bloggers out there was Pam Slim, who writes a great blog called Escape from Cubicle Nation. Pam still writes it, and it remains one of the greatest blogs out there for anyone who wants to start their own business or, far beyond that, deal with just about any other career or management issue.  Pam soon starting sending me an occasional email about the book she was working on, and I would try to help a bit now and then, but frankly, she is so smart and funny that my main advice was usually "I never thought of that, it sounds like a great idea."

    Well, last week I got an a copy of her spanking new book "Escape from Cubicle Nation: From Corporate Prisoner to Thriving Entrepreneur," which will be published on April 30th. I read it in galleys, and wrote this blurb for it: "“What a treat! Imagine that Dilbert, Peter Drucker, and Dr. Phil did a
    mind meld and wrote a book that was funny, savvy, and chock full of
    empathy. Pamela Slim’s masterpiece provides the best mind set and moves
    for making a clean getaway from the corporate grind.”  The only thing new I would add –  in light of the downturn — is whether you are leaving because you want to make an escape or because you have lost your job and figure it is a great time to start a business — Escape is a remarkably useful book. I also love the cover — it is SO Office Space.

    I was also especially touched by a lovely picture that Pam sent to me of her giving the very first copy of the final book to her father.  Nothing is better than that.

    P.S. Pam also wrote a great column in last Sunday's New York Times, called Is This the Time Chase a Career Dream? Check it out, you will get a nice preview of her spirit and wisdom. Also, you can read the first chapter of the book by going to Pam's post here.

    P.P.S. Of all the posts that people wrote about The No Asshole Rule, Pam's post still remains one of my favorites — and one of the more controversial ones among all the Bob Knight lovers out there!

  • Cool Quiz: Does Your Work Matter to You?

    Check out this quiz over at Harvard Business Online by Steven DeMaio.  I especially like this last question:

    10. When work makes me tired, as inevitably happens, what kind of tired feeling is it?
    A. usually the good kind, like exercise gives you
    B. it varies — sometimes a good kind, sometimes bad
    C. the kind that makes you feel sad, lazy, useless, or angry

  • Free Creating Infectious Action Conference at Stanford: Facebook, LinkedIn, Apple, Netflix, Ning, and Huggy Rao.

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    The d.school class on Creating Infectious Action that I teach with Perry Klebhan, Diego Rodriguez (of Metacool fame), Michael Dearing, and Joe Mellin is hosting a conference at Stanford next Thursday, April 30th from 3:15 to 6:00 on the Stanford Campus, at the Braun Auditorium in the Mudd Chemistry Building.  We have great speakers who will be talking about what it takes to spread ideas, as you can see from the poster, they are from Facebook, Linkedin, Apple, Netflix, and Ning  — plus we Stanford's own Huggy Rao will be talking about his research on spreading social movements, drawing on his book Market Rebels.  It is free and open to the public.  But as we need to plan for drinks and such, we need an estimate of how many people will be there.  Please RSVP to Joe on Facebook here or via email at ciarsvp@gmail.com.  This is our fourth year doing this — last year was fantastic and the room was overflowing.

    P.S. The d.school is also hold another conference — on sustainability a week later at the same time and same place.  I will do a post about that soon.

  • Anyshit is the new Anyway

    HI! This is Team Wildfire from Bob Sutton's Creating Infectious Action class at the d.school.

    Well anyshit, try using the word "anyshit" today! Use it in your facebook status, your twitter updates, and anywhere else you think it'll be seen or heard.

    -Team Wildfire

  • “I Don’t Know, I Wonder If…..”

    The debate about the effects of business schools continues over at Harvard Business Review Online.  As I've written here, I am largely on to other things.  I did learn some interesting lessons along the way, and — consistent with trying to have strong opinions that are weakly held — revised my opinions in the face of new arguments.  Perhaps my main three conclusions are:

    1. Yes, economic assumptions can be dangerous and the worst are sometimes passed along during MBA education.  But to simply say that all economists have the same assumptions and they are all evil is too much of an oversimplification.  There are many nuances, and many faculty who weave economic assumptions into their teaching and research promote selflessness and cooperation. 

    2. I do believe that raw individual self-interest  and the capitalist way of life are accurate descriptions of how people behave at times and have much practical value.  But I don't believe that these are hardwired (following much research)or are the only assumptions that people do or should act on.  My view at this point is that applying many economic assumptions is useful, but only in moderate doses and with proper precautions.

    3.  The question of whether what MBAs learn about economic assumptions or anything else that has any impact at all is important to ask.  So many other powerful forces are at work — self-selection bias, societal norms, business culture, the legal system, and on and on — that pinning the blame or credit on what MBAs or others who get management education learn or don't learn strikes me as hubris on the part of faculty.  In particular, I would argue that the assumptions held and implemented by people who design and run companies matter far more — if they accept and implement practices that reflect beliefs, for example, that instilling nasty  "I win you lose" competition is the path to success (that your co-worker should be your enemy, as one CEO put it) or that people are self-serving with guile (and, perhaps by extension, "it isn't cheating  if you don't get caught")– then the negative effects can be quite large.

    Finally, over The Curious Capitalist at Time Online  Justin Fox picked out some of the main elements of the debate, quoting Steve Kaplan and me. But I thought this quote from Dev Patnaik was especially thoughtful, as it made me stop and think — perhaps we need to start teaching people that they don't always have to be so damn sure of themselves. Even if business schools and others that provide management education have no impact at all, he makes a crucial point:

    Business schools moved to a model that emphasized quick thinking,
    confident elocution and a style of reasoning that looked more like
    combat than it did contemplation. Indeed, the entire case study
    approach values explicit data (economic or otherwise) at the expense of
    intuition, snappy answers at the expense of thoughtful questions, and
    competition at the expense of collaboration. Students are rarely
    encouraged to confess “I don't know, but wonder if…” They're instead
    encouraged to look like they know the answer, whether they know it or
    not. We didn't just teach students that economists view people as
    self-serving with guile. We taught students that they should be
    self-serving with guile if they wanted to do well in our classes. And
    we taught them the “soft skills” they needed to get really good at it.

  • Unemploymentality: The Blog For Our Times

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    This blog is funny, sad, useful, and tells many truths.  John, one of the folks who does the blog, is an unemployed filmmaker who started it after being laid-off.  It is remarkably create and professional. For starters, take a look at Michael Spafferty's Video Resume.