An Archive Blog by Bob Sutton

Clueless Assholes in Corporate America

During the last week or so, I’ve had discussions with several colleagues who have argued that assholes come in two basic flavors:

1. "Intentional" assholes who want to leave others feeling demeaned and de-energized.

2. "Clueless" assholes who damage people without realizing how much harm they are doing.

I am not sure which one is worse, but clueless assholes can be pretty bad, as these two stories sent to me by a marketing consultant show (I am not naming him, for obvious reasons):

Here are
two stories from the same company.

1. After we
acquired a new company, the head of HR went out to one of the regional offices
to do the inevitable layoffs. He did them in a glass walled conference room in
the middle of the office, so that for hours every time someone went to the
bathroom or got a cup of coffee, they walked by a big glass box containing
someone getting canned, often crying, etc.

2. A VP at
the same company fired someone by calling him on his cell phone while the guy
was sitting at a neonatal ICU with his wife and newborn premature child. After
firing him on the phone in the midst of that, he was overhead by a number of
people saying, "That one was fun!" A bit later he confided to several
of us that he was trying to bring people in the company together and boost
morale, because "I’m a healer."

Also, the only upside of such blatant idiocy is that these examples imply such clear guidance about how to avoid being a flaming asshole.