Work Matters

THANKS. A really neglected form of compensation

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supermoxie

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This is the entire contents of page 129 in the late Robert Townsend's masterpiece Up the Organization. I wrote a rave about this book awhile back, and I still find myself going back to it often.  Townsend was, among other things, CEO of Avis, and a complete character.

I was reminded of this page by a comment at HBR in response to my list of 12 Things Good Bosses Believe. Carmilla, who is a personal assistant to a busy surgeon, wrote that her boss had only thanked her once in five months, and it was a sarcastic throw away line. IT does not sound like she is going to stay in the job much longer.

In addition to teaching surgeons all that fancy jargon and how to do procedures, perhaps they should also have them practice saying "thank you" as part of their training.  Unfortunately, from what I know of the occupation, I suspect that veteran surgeons model the opposite behavior when dealing with residents and medical students far too often. 

P.S. I was thinking of my favorite management books of all time the other day.  As an academic, I guess I am supposed to like more research-based books, but to be honest, right now my top two might be Up the Organization and Orbiting the Giant Hairball — both books by dead white guys who told personal stories, and didn't use research at all to support their claims.  But they were honest and authentic, and both are funny too — a tough thing to do in a management book.

Comments

64 responses to “THANKS. A really neglected form of compensation”

  1. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  2. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  3. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  4. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  5. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  6. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  7. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  8. chrisf Avatar
    chrisf

    Alas, sincere appreciation seems to have become the exception rather than the norm. I have been with my current employer for a relatively short time. When I recently thanked someone for a job well done, he thought I was being sarcastic and was mocking him – he had never been thanked in six years with the company.

    Reply
  9. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  10. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  11. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  12. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  13. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  14. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  15. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  16. Ellie Avatar
    Ellie

    My current boss (who is a boss of extremes and in some ways fantastic while in other painfully bad) once came out of a Japanese lesson complaining that his teacher “keeps trying to talk to me like we’re friends or something”. He was apparently quite affronted that this person whom he had employed to provide a service had wanted to be treated like a human being. I was very new at the time and it did not give a good impression, fortunately I have since discovered the aforementioned good points that make him worth working for, but it was touch and go there for a while.

    Reply
  17. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  18. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  19. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  20. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  21. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  22. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  23. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  24. Esther Derby Avatar
    Esther Derby

    A while back I came across a reference that claimed the number one reason people leave a job is that they don’t feel appreciated. Sad. It doesn’t cost anything to notice and appreciate someone’s contribution–except perhaps the illusion that employees are fungible Work Producing Units (WPUs).
    Too often, “thank you” is a perfunctory response, and it feels that way to the recipient, too.
    I find that a direct appreciation– I appreciate you for .– has more impact than “thank you.”
    The less direct the statement, the more it’s diluted. Here’s the sorry path to dilution, starting with a direct person-to-person appreciation…
    “Harry, I appreciate you….”
    “I appreciate Harry….”
    “I want to appreciate Harry…”
    “I want to thank Harry….”
    “I want to thank Harry and all of you…”
    “I want to thank all of you…”
    ….and ending with meaningless sort of group thank you.
    AND:
    Bob, I appreciate you for sending me a galley of your new book.

    Reply
  25. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  26. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  27. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  28. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  29. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  30. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  31. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  32. working girl Avatar
    working girl

    I couldn’t agree more that basic thanks for a job well done are really important and bosses who can’t get the words out should be exiled to, um, some really rude and ungrateful place.
    Just one small quibble: Thanks isn’t compensation, it’s good upbringing.

    Reply
  33. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  34. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  35. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  36. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  37. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  38. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  39. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  40. Harris Silverman Avatar
    Harris Silverman

    I think it’s certainly true that people are motivated at least as much by such things as appreciation, acknowledgment, and respect as they are by money. Very few people are willing to work in a job where all they’re getting out of it is their pay.
    Harris Silverman – Business Coach
    http://www.HarrisSilverman.com

    Reply
  41. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  42. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  43. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  44. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  45. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  46. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  47. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  48. Kathleen Friesen Avatar
    Kathleen Friesen

    I echo your recommendation of “Orbiting the Giant Hairball”. I read it after hearing of it in this blog and found it full of humor and practical advise for business and life – all packaged in a entertaining design layout. An easy read in one sitting, I find myself returning to it for the stories and drawings.
    A good afternoon’s reflection is on the question of, “Just what is invisible leadership?”

    Reply
  49. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  50. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  51. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  52. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  53. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  54. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  55. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  56. Project Management Avatar
    Project Management

    Its really nice to hear that somebody appreciated your work, after all those hard work and overtimes a simple thank you will take your stress away and would even motivate you to strive harder.

    Reply
  57. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  58. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  59. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  60. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  61. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  62. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  63. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply
  64. Wally Bock Avatar
    Wally Bock

    In my heart, I want to say that bosses who say “thank-you” frequently and appropriately will do better than others. I want to say it, but my work with top performing supervisors doesn’t support it.
    Our group varied in many ways. The frequency of “thank-you” was one of them. For every “encourager” who thanked people frequently there seems to be an Otto Klemperer who almost never thanked anyone.
    My quick take on this is that other things, like consistency and fairness, carry the day much of the time. But I haven’t seen any research on that. Can anyone (most especially his most Evidence-Based Self, Dr. Sutton) help?

    Reply

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