The notion that companies ought to reward people for failure and punish them for success is, at best, a dangerous half-truth. A high failure rate is a hallmark of innovation. Whether we are talking about products, new companies, or new business processes, there is little evidence that aiming to reduce failure rates is a useful strategy.
U.C. Davis Professor Dean Keith Simonton, who has spent much of his career doing long-term quantitative studies of creative genius, has concluded that a high failure rate is a hallmark of creative geniuses — he concludes that the most creative people — scientists, composers, artists, authors, and on and on — have the greatest number of failures because they do the most stuff. And he can find little evidence that creative geniuses have a higher success rate than their more ordinary counterparts; they just take more swings at the ball. Check out his book Origins for Genius , perhaps the most complete review of research on the subject.
The upshot of all this is that the most creative people — and companies — don’t have lower failure rates, they fail faster and cheaper, and perhaps learn more from their setbacks, than their competitors. One of the biggest impediments to faster and cheaper failures is that once people have made a public commitment to some course of action and have devoted a lot of time and energy to it, they become convinced that what they are doing valuable independently of the facts. My colleague and friend Barry Staw at the Haas Business School has devoted much of his career to studying this process of "escalating commitment to a failing course of action." Barry shows through a host of experiments, field studies, and case studies that such irrational devotion can be extremely destructive and remarkably hard to stop once it starts.
One antidote to such misguided commitment is provide people incentives for pulling the plug as early as possible on failing projects. Merck, the giant pharmaceutical firm, is doing a host of things to improve their innovation process these days, and following Staw’s research, Peter Kim, the new head of R&D has instituted what they call "kill fees"" at Merck, paying out serious dollars to scientists who pull the plug on failing projects. As BusinessWeek reported:
‘An inability to admit
failure leads to inefficiencies. A scientist may spend months and tens
of thousands of dollars studying a compound, hoping for a result he or
she knows likely won’t come, rather than pitching in on a project with
a better chance of turning into a viable drug. So Kim is promising
stock options to scientists who bail out on losing projects. It’s not
the loss per se that’s being rewarded but the decision to accept
failure and move on. "You can’t change the truth. You can only delay
how long it takes to find it out," Kim says. "If you’re a good
scientist, you want to spend your time and the company’s money on
something that’s going to lead to success."’
If you blend together research suggesting that failing faster rather than failing less often is essential to innovation, that an action orientation is essential to innovation, as well as research suggesting that so-called experts aren’t very good at guessing which new ideas will succeed and fail, you can see why I proposed in "Weird Ideas That Work" that creativity is sparked when organizations "reward success and failure, punish inaction." It may sound really weird, but in addition to the evidence that supports it, Merck seems to be doing it. And so do a lot of other creative organizations.
When I really want to get executives upset, I sometimes propose that they reward failure MORE than success when they are managing creative work. I am not sure if I believe it is a good idea, but having the discussion can be pretty interesting.
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