I wrote a post earlier today about a weird review of The No Asshole Rule on Amazon that was not only hostile, but also seemed to be about another book. My book might have a dirty title, but does not say, for example, that "women are spare parts in the social repertoire —
mere optional extras" or that "all minorities are poor,
stupid ghetto trash." I asked people to send messages to Amazon that the reviews was inappropriate and I also got in touch with people at Amazon, who responded almost immediately. It was fixed within about 15 minutes. I want to thank all of you for your help! And I would also add that, although Amazon has a huge website, and things do go wrong at times, this is the second time I’ve dealt with a problem on The No Asshole Rule page, and both times, they have been incredibly responsive.
See my earlier post about Amazon and the Best Diagnostic Question. As I said then, the best single diagnostic I’ve ever found for indicating if an organization is innovative, cares about customers, and is good at implementation — and learning — is "what happens when they make a mistake?" This time, they didn’t even make a mistake, they just took down a review meant for another book.
As I said months ago, I wish that Amazon was running my cell phone company!
Thank you to everyone who helped!
P.S. Scott points out that the Amazon reveiwer, Lear, has a pretty crazy pattern of reviews, so this just may have been a random act on nastiness.
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